Daily Dough Co Refund/Returns Policy – Online Delivery Orders only
At Daily Dough Co we pride ourselves on providing an exceptional product every time. All our products are baked daily and are recommended to be eaten on the day. We will never sell products after the day they are produced.
If you receive an order that has either been delivered by Daily Dough Co (our own driver) or a third party delivery agent (i.e. Menulog) and the order you receive is not the exact order you placed online, you will need to contact the store within 1 hour of receiving the product at email@example.com. A replacement product will be supplied to you at no extra cost (including no extra delivery cost) either that same day or a day that suits you. Photographic evidence will need to be emailed on the day of receiving the incorrect item to provide us with evidence that the order was incorrect. If this was a mix up with the third-party delivery agent (i.e. Menulog), Daily Dough Co will replace the product on the same day and the third-party delivery agent will re-deliver the product and cover the cost.
Times are selected by you (the customer) on the website. All delivery times are approximate and will be made within 1 hour of the stated time. If for some reason Daily Dough Co are unable to ensure this time, we will contact you to inform you of any delay that is out of our control, i.e. traffic/ hazard/ breakdown etc.
No refund will be given for change of mind or for a slight variant of the photo/description of the product on the website, which is subject to change at any time. See ‘terms of service’ policy. We will endeavor to ensure it is as close as possible to the product description. Daily Dough Co is also not liable for any product consumed after the day of purchase, as we only ensure complete freshness and quality on the day of receiving the product.